Return Policy

At rare-fragrance.com, we are committed to delivering high-quality fragrances and home scent products that meet our customers’ expectations. We understand that, on occasion, a product may not be suitable for personal preferences or intended use. This Return Policy outlines the general principles, conditions, and procedures governing product returns to ensure transparency, consistency, and fairness for all customers.

By placing an order on rare-fragrance.com, you acknowledge and agree to the terms described in this Return Policy.

General Return Principles

Returns are considered on a case-by-case basis in accordance with the nature of fragrance and home scent products. Due to hygiene, safety, and product integrity considerations, not all items may be eligible for return. Products such as perfumes, scented candles, diffusers, and related items are sensitive goods, and their eligibility depends on their condition upon return.

To be eligible for consideration, returned items must be genuine products purchased directly from rare-fragrance.com and must comply with the conditions described in this policy.

Product Condition Requirements

Returned products must be in original condition. This includes being unused, unaltered, and free from damage, contamination, or signs of wear. Original packaging, including boxes, seals, labels, and any included components, must be intact and complete.

Products that have been opened, tested, sampled, partially used, refilled, or modified may not qualify for return. Fragrance products are especially sensitive to handling, and any evidence that a product’s integrity has been compromised may result in the return being declined.

Non-Returnable Items

Certain items may not be eligible for return due to their nature. These may include, but are not limited to:

• Products that show signs of use or tampering
• Items without original packaging or accessories
• Limited-edition or specially released products
• Customized or personalized items
• Products marked as final sale at the time of purchase

The determination of whether an item is returnable rests with rare-fragrance.com after inspection.

Return Authorization and Review

All return requests must be submitted for review before any item is sent back. Unauthorized returns may not be accepted or processed. Once a return request is submitted, it will be evaluated based on order information, product type, and stated reason for return.

Approval of a return does not guarantee acceptance of the item upon receipt. All returned products are subject to inspection to verify compliance with this policy. rare-fragrance.com reserves the right to reject returns that do not meet the stated conditions.

Exchanges and Store Adjustments

In certain circumstances, an exchange or store-based adjustment may be offered as an alternative to a return. This determination is made at the sole discretion of rare-fragrance.com and depends on product availability and condition. Exchanges are processed only after the original item has been received and approved.

Damaged or Incorrect Items

If a customer receives an item that is damaged during delivery or differs materially from what was ordered, the issue should be reported promptly and supported with appropriate evidence. rare-fragrance.com will review such cases carefully and determine an appropriate resolution in accordance with internal procedures.

Refused or Invalid Returns

Returns that do not comply with this policy, are sent without authorization, or fail inspection may be refused. In such cases, the item may not be processed further. rare-fragrance.com is not responsible for items returned in violation of this policy.

Policy Modifications

rare-fragrance.com reserves the right to update, revise, or modify this Return Policy at any time without prior notice. Any changes will apply to orders placed after the updated policy is published on the website. Customers are encouraged to review the Return Policy periodically to stay informed.

Governing Interpretation

This Return Policy is intended to comply with applicable consumer protection principles while reflecting the unique characteristics of fragrance and home scent products. All interpretations and decisions regarding returns are made in good faith and at the discretion of rare-fragrance.com.